FAQ's

How may we be of help?

Booking & Accounts

• What is Passwork?

  Passwork is a platform where you can discover and book remote workspaces—from coffee shops and co-working spaces to hotel lobbies, meeting rooms, and event halls—across Romania.

• How do I make a booking?

  First of all, you need to create an account. After that, you can search by city and space type, choose your time slot (hour, half-day, full day, depending on the listing), enter your details, confirm, and pay online. You’ll receive a confirmation by email.

• Do I need an account to make a booking?

  Yes, it is mandatory to create an account first. Having an account helps you manage your bookings, receipts, and preferences securely, and you don’t need to fill in your details next time you want to book.

• Which cities are available?

  We’re growing across Romania, including Bucharest, Oradea, Iași, Cluj, Timișoara, and more. Check Explore for the latest.

• What types of spaces can I book?

  Coffee shops, co-working spaces, hotel lobbies, meeting rooms, and event halls—each listing shows amenities and availability.

Payments, Invoices & Security

• Can I get an invoice for the company?

  Yes, after you create your account, add your billing details to your profile, and we’ll issue an invoice accordingly. During the booking process, you can choose Individual or Company for the invoice.

• Is my payment secure?

  Yes—payments use third-party processors that employ industry-standard security.

Changes, Cancellations & No-Shows

• What’s the cancellation policy?

  Policies vary by space and are shown on each listing. Refunds and changes follow the provider’s terms and are in your confirmation email.

• Can I reschedule my booking?

  If the space’s policy allows changes, you’ll see that option in your booking details, or you can contact us for support.

• What happens if I’m late or can’t make it?

  Please check the listing’s policy. Usually, you can cancel for free up to 24 hours before your booking day. The full amount will be charged if you cancel less than a day in advance or don’t show up.

At the Space

• What amenities are included?

  Each listing shows Wi-Fi, outlets, seating types, quiet/ambient zones, printer access, etc. Some offer add-ons (e.g., coffee credit, printing). Check the listing page.

• Is there a minimum consumption in coffee shops?

  If a space requires a minimum spend or includes a drink, it’ll be stated on the listing.

• Is the Wi-Fi fast?

  Hosts share typical speeds and reliability indicators where available; look for those details on the listing.

• Is the space accessible?

  Accessibility info appears on listings (entrances, restrooms, elevator). If unsure, message us via the Contact form.

• Can I take calls or join video meetings?

  Most spaces allow calls with headphones; some provide phone booths or private rooms—check the listing notes.

• Are pets welcome?

  Pet policy is per host and is shown on the listing.

Teams & Companies

• Can I book for a team?

  Yes, book multiple seats or a private room if available. For larger groups/events, reach out via the Contact form, and we’ll help coordinate.

• Do you offer company accounts or recurring bookings?

  Yes, tell us about your needs and frequency, and we’ll propose an arrangement with suitable hosts.

Trust, Safety & Support

• How do you select spaces?

  We welcome spaces that provide a productive, welcoming environment and clear amenities. Listings are reviewed before going live.

• How do I get help?

  Use the Contact page form or email address contact@passwork.ro; we’ll get back quickly.